The Short Version

•We collect your name, contact info, and order details to fulfill your catering orders.
•We never sell your data. Period.
•We may email you once to ask how things went. You can opt out anytime.
•You can request your data be deleted at any time — email security@myotherorder.com.

My Other Order ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our catering management platform.

What we collect

Your name and contact information
Order details (items, quantities, delivery or pickup info)
Basic technical data needed to run the site (such as IP address)

How we use this information

To prepare, manage, and fulfill your catering order
To communicate with you about your order if needed
To occasionally request feedback about your experience with our platform
To operate and improve our internal ordering systems

How your information is handled

Your information is stored securely and used only for order-related purposes
We do not sell your personal information
We do not use your information for advertising or marketing

AI-Powered Ordering Assistant

Our platform includes an AI assistant ("Sous Chef") to help you build your catering order. When you interact with Sous Chef:

Conversations are stored to provide personalized recommendations and remember your preferences during your session
We analyze chat interactions in aggregate and de-identified form to improve recommendation accuracy and service quality
Chat data is retained to improve our service and may be periodically reviewed to refine how Sous Chef helps future customers
You can request deletion of your chat history at any time by contacting us at hello@myotherorder.com

We do not sell or share AI conversation data with third parties for advertising or marketing purposes.

Service communications

We may occasionally contact you using the email provided with your order to request feedback about your experience with our platform. These communications are infrequent and focused solely on improving our service. You may opt out of these communications at any time by replying to the email or contacting us at security@myotherorder.com.

Third-party services

To run this site, some data may be processed by trusted service providers that support our hosting, database, and point-of-sale systems. These providers only receive information necessary to perform their services and are required to protect it.

Your choices

You can contact us at any time if you have questions about your information or would like it corrected or deleted.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order data is retained for 7 years for tax and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

Data security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (TLS/HTTPS) and at rest, regular security audits, and access controls.

Your rights under GDPR (EU residents)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request that we correct any inaccurate or incomplete data
Right to Erasure: You can request that we delete your personal data (subject to legal retention requirements)
Right to Restriction: You can request that we restrict the processing of your data
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
Right to Object: You can object to the processing of your personal data
Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us at security@myotherorder.com. We will respond to your request within 30 days.

Your rights under CCPA (California residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the personal data we collect, use, and disclose
Right to Delete: You can request that we delete your personal data (subject to legal retention requirements)
Right to Opt-Out: You can opt-out of the sale of your personal data (note: we do not sell personal data)
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise any of these rights, please contact us at security@myotherorder.com. We will respond to your request within 45 days.

International data transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us at: security@myotherorder.com